What Our Customers Are Saying
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Greg Linz, Cincinnati, OHIO
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Brittany Grotha and the entire team were amazing! Great test ride route to get a feel for the bike. Everyone was able to answer questions I didn't know I had and made the entire process smooth and simple! Thanks again!
Carl Cobb, Hamilton, OH -
had a great time buying my bike Tanner ,Rob and Lindsay made it all happen. they were very professional and i felt like i knew them all my life. i will tell everyone to buy a bike there . thanks everyone
robert murphy, cincinnati, OH -
I can't praise this dealership enough. We worked with Shawn Hughes for most of the day and he spent several hours with us making sure that we got the right bike for us. This is our first bike and we are so excited to have it. We came to this location last summer to browse around and had a great experience then, and finally decided to make it happen on this visit. Shawn is VERY knowledgable about bikes of all types and will be sure that you do not get into a bike you will dislike after a few months. Shawn also goes above and beyond to make sure that the customer(s) is comfortable and informed of all steps of the process. He is extremely kind and understanding as well. All of the finance people that we worked with were also very nice and extremely knowledgable but I'd love to give a shout out to Dave. He is hilarious, and very very kind. He makes sure that you totally understand your bill and what to expect going forward. He makes sure that you are comfortable with your payments, and that you know what to expect in the future. I cannot thank him enough for loving his job as much as he does, because that truly makes the process so much more enjoyable. I have bought several cars and sat with many financial people to sign paperwork and I can tell that most of them hate their jobs. Dave LOVES his job and makes it very clear. Thank you so much, Dave!! Every single person we came into contact with at this location is friendly and helpful. They're well trained, and prepared to answer any/all questions. The mechanic team is very well put together and well trained. They also make sure you know everything you need to know and what to expect from them. I loved our time spent with these guys, and yes it was a massively long time spent there (7 hours) because we were shown so many bikes and we were worked with until we found something that was in our price range, and due to the COVID situation causing a smaller staff. I would also love to extend my thanks to the delivery guy who delivered the bike to us today. It came in perfect condition and he was very friendly, very knowledgable and very helpful. Thank you for making this possible for us! I can't wait to take the course with these guys so we can learn more about bikes and I look forward to purchasing another bike from them in the future. Thank you! UPDATE: I wanted to update this (since Google won't let me do 2 5 star reviews..) and say that we bought a 2nd bike from this location and I am SO excited! Robb, both Shawns, TJ, and Dave are such awesome and amazing people to work with at this location and I just wanted to give a 2nd shout out to say THANK YOU GUYS! I know this bike was a Honda and not a Harley, but you didn't judge me or turn me away from buying the Honda Rebel because you knew I've been wanting a bike that is light weight to learn on. I'm sure we'll get another one from you guys in the future!! I also sincerely appreciate Robb reaching out to ask how the bike is and how I am enjoying it. That meant a lot to me!
Jacklyn M -
I highly recommend this dealership. I drove 1 hour and 40 minutes to make a deal on trading in my CVO BREAKOUT. They offer top dollar on trades and have the best customer service in house I've ever experienced. Big shout out to Rob, TJ and Dave for being the best at what they do. Love the new Street Glide Special.
Wayne Justice -
My fianc just bought a new road glide special. Everyone at the dealership was extremely helpful and walked us through the entire process of buying, trading in his old bike, parts and service.
Ashley Wacks -
It's where I bought my harley 11 years ago. Come here to buy oil, filters, spark plugs & of course clothes!!! :)
Linda Luff -
GREAT DEALER! THE GO TO PLACE IN OHIO #ROYALFAMILY
Lauri Butler -
Work with Adam and NASCAR Dave. Both extremely professional and down to earth folks.
Michael Krabbe -
Been to a lot of Harley dealers, so far this has been the best, Tammy in sales was the best.
Russell Rast -
Hands down the best Harley Davidson dealer I've ever been to. Awesome customer service, friendly staff. They go above and beyond. So if you're looking for a new or used bike, this is your place.
Brian -
Great service, very friendly and knowledge people. Great experience, all Harley dealers show take of their customers like Queen City Harley!!
Lou Johnson -
Great staff and great selection of motorcycles. They went above and beyond to exceed my expectations. Stop here first if your looking to purchase a Harley.
Mike Humphrey -
Excellent service from the moment you walk in to service & staff!! They are extremely knowledgeable & are with you through the entire purchasing process & beyond!
Lisa Gaffney -
I actually shopped around quite a bit and I was looking for a dyna And also a place that will finance me. Actually work with a good down payment and a low interest rate. I went over to powder keg and Mason and now they were a little pushy and they didn't want to start the bike up or let it run and I had concerns about the years and their timing chains and they didn't really want to answer anything they just denied anything like that ever going on with Harley engines but I got answers over at Queen City about that kind of stuff from a guy that seemed to be I'm sure we probably wouldn't coin him as a diner expert but there's probably no better ones around But yeah he pretty much filled me in on the timing chain issues and what years they were and showed me I had nothing to really worry about with the bike that I had been looking at there. They did have a really good staff there one of the people that I really enjoyed spending time with was Riley. And can never get enough of Riley I wish you would give me a call sometime. I might buy another bike if she did just saying. But I had a really good time there I had a little problem getting it out of service I just took the bike myself after a couple days of them not being able to get to it they were busy and I serviced it myself which which was good for me I got to learn some things about my bike but I did send my tires and rims back to him to have them inspected and new tires put on to him so they let me know that I need a new bearings well Harley dealership's are just expensive to have that kind of stuff done there so I have them put the tires on and I had the bearings put on down at another place. But overall if I had to recommend I'll hardly dealership out of the three or four main ones that are around the Eastgate one the Mason one the Queen City one and there's a couple more Norwood I think it is. I would highly recommend Queen City there and they've got a style to them that's the sound like any other ones Mason's it's buttoned up they're pretty much just getting all the rich people coming in and taking their money. And Eastgate I mean they're good shop they're they're Appalachian highway shop and it's clean and the owner there he's great he's the one that let me in on some dealerships will jack up your interest rate and I found out to be true Mason's powder keg they jacked up my interest rate they put a few points on it I don't know why they would do that or how that even works but they did and by the time I went back to Queen City I seen what they'd done and they didn't jack my interest rate up and I was pretty much sold there yeah and plus it was Riley laugh out loud so yep thanks a bunch
Elige Baker -
Great experience from start to finish! This is one well ran shop by people that care about what they do and what they can provide for the customer. You want a group that cares about your experience and isn't just trying to push a motorcycle on you then this is the spot. Thanks again for everything!
Timothy Shepherd -
Purchased bike at Queen City, time came for my 1k service. Called several dealers for price nobody was friendly or seems to care. Called Queen City, spoke with Jason, was very professional and polite. Got me scheduled for a pick up as well as a deal they were running on service. Picked up bike 2 days later clean and ready to ride. Great customer service, very polite and respectful even after the sale. Have a dealer 5 minutes from home, will drive the 40 minutes to Queen City instead, worth the trip.
T D -
Queen City treat you like family. The staff is very kind and will do what ever it takes to get you on a bike. I will return in the future to buy more bikes from them. Thank you queen City
James Griffin -
Headed to Sturgis when I realized that my radiator screen was missing. Stopped by Queen City H-D to see about replacing it. The manager had an employee replace the piece and we were back in the road within 15 minutes. Great quick service and awesome customer service! Thanks guys!
James Blair -
Great place great people and great service. stopped in to check out a sweet ride and ended up leaving with it. That's a great day in the books. Big thank you to shawn for helping me score such a sweet ride!!
Tyler Moorman -
Everytime I visit I'm always very well taken care of! Just went in to buy a new hat and the customer service was impeccable!!!
Bob Payne -
I've been to a lot of dealerships, and by far this one stands out. From the bike selection, knowledge of the staff, not feeling pressured into buying anything. Not to mention the fact that when I said I was just looking, they didn't just push me to the side. These folks were down to earth, honest, and pretty amazing people. If you like straight forward, with honest no BS opinions/facts check them out. If this approach bothers you, tell them you like things sugar coated and your feelings get hurt pretty easily. I had a great time with these folks and would purchase from them again. Thanks to All that assisted in me purchasing my First Harley.
Raymond H -
Night and day difference between Harley dealers. I'm not going to bad talk any specific dealers but Queen City was fantastic. Amazing service. Wonderful employees.. They were very helpful and made me feel important. They were full of information and very up front and honest. They went way out of the way to make sure I was happy and comfortable with my new 48. Glad to be a part of the family. Thank you Queen City Harley-Davidson!!
D J
Excellent place to buy a bike! My man Redbeard went above and beyond to show me the inventory of bikes there as I got there late and everything was put away for the evening. He was very knowledgeable and quickly helped me decide what road glide fit my needs and budget. The sales team worked overtime after hours to get my trade in value and financing completed in record time. Negotiations went very smooth and I was able to achieve my goals with no problem. Service team had my bike ready to ride after hours with having to move many bikes to get mine out. Even filling the tank with gas much appreciated. I've had great experience with this place going above and beyond before 2 years ago my dad died. life long harly rider. I came in on my bike with brake issues on the morning of dad's last ride. My bike was unable to be repaired in time so the team here let me test ride a new bike put me Even on the bike that that would mean the most to me to ride. I will never forget that. And swore to buy my next bike there. And did....